Florist Parsons Green Returns & Refunds Policy

Our Commitment to Fresh Flowers in Parsons Green

At Florist Parsons Green, we take pride in offering the freshest flowers to households and businesses in the local area. Our Fresh Flowers Guarantee ensures that every order is delivered in peak condition, reflecting our reputation as a trusted Parsons Green florist. Should your order not meet your expectations, our flexible returns, refunds, and complaints procedures are designed to assist you promptly and professionally.

Damaged-on-Arrival Policy

Your satisfaction is important to us. If your flowers arrive damaged or are not in the expected fresh condition, please notify us as soon as possible on the day of delivery. To help us resolve the matter quickly, take clear photos of the flowers and the packaging upon receipt. This enables us to verify the issue and offer a fast solution, ensuring minimal inconvenience for you.

Freshness Window Guarantee

We guarantee that all our flowers will remain fresh for at least 5 days from the time of delivery, provided they are cared for according to the care instructions included with your order. If your flowers wilt within this period despite following our guidelines, let us know so we can arrange a suitable resolution. We are committed to standing by our fresh flower guarantee for every customer in Parsons Green and the surrounding area.

Refunds and Replacements

Your peace of mind matters. If your flowers do not meet our freshness window, or if your bouquet arrives damaged, we offer both refund and replacement options. Once we have verified the issue, we will provide either a full refund or dispatch a replacement bouquet at a time convenient for you. We may ask for the damaged flowers to be returned or for photographic evidence to help us continuously improve our service quality. Refunds are processed promptly via your original payment method, ensuring a smooth and hassle-free experience.

Complaints Process

At Florist Parsons Green, we value your feedback as part of our dedication to quality and service. If you are unhappy with any aspect of your order or our service, please contact us within 48 hours of delivery. Provide as much detail as possible about your concern and include pictures if relevant. Complaints will be acknowledged immediately and thoroughly investigated by our team.

Once we have all the necessary information, we aim to provide a fair and satisfactory resolution within three working days. This may include a replacement, a refund, or another form of compensation based on the nature of your complaint.

Trusted Local Florist Serving Parsons Green

Florist Parsons Green proudly serves the Parsons Green community, including both residents and local businesses. Our experienced team is dedicated to providing beautiful, long-lasting floral arrangements and attentive local service you can rely on. Rest assured that your satisfaction is our top priority, and we are always here to put things right if you are not fully delighted with your order.

Thank you for choosing Florist Parsons Green – your local partner for exceptional flowers and customer care. We are here to help with any concerns and look forward to serving your floral needs for many occasions to come.