Name: SUNNY GARDEN
Brand: Florist Parsons Green
Price: 49.00 GBP
Availability: InStock

Florist Parsons Green Online Terms & Conditions

Introduction

Welcome to Florist Parsons Green. These Terms & Conditions ("Terms") govern your use of our website and online flower delivery service in Parsons Green and the surrounding areas. Please read these Terms carefully before placing an order. By accessing our website and placing an order, you agree to abide by these Terms. These Terms outline the process of ordering flowers online, payment requirements, cancellation rights, liability, and the governing law for transactions made with Florist Parsons Green.

Section 1: Order Process

Florist Parsons Green offers a comprehensive online flower delivery service throughout Parsons Green and the nearby localities. To place an order for our floral arrangements, please follow the steps set out below:

Browse and Select Products: View our selection of flower arrangements, bouquets, and related products, ensuring your chosen products are suitable for your intended recipient and occasion.
Add to Basket: Once you have selected your desired items, add them to your virtual basket.
Checkout: Review your order to confirm details, including arrangement type, quantity, recipient details, and desired delivery date.
Delivery Information: Enter the full and accurate delivery address in Parsons Green or the surrounding area, together with a valid contact number and any specific delivery instructions.
Order Confirmation: Upon completing your purchase, you will receive an order confirmation on-screen and, where possible, via your chosen communication method. This confirmation will detail your order reference, products, price, delivery date, and address.

Your order represents an offer to purchase the products, which Florist Parsons Green reserves the right to accept or decline at its absolute discretion. Acceptance of your order and the formation of a legally binding contract shall take place only when you receive a separate confirmation that your order has been dispatched.

Section 2: Payments

Payment for flower orders made through our online platform must be completed at the point of purchase. Florist Parsons Green accepts a range of secure payment methods, which are displayed during the checkout process. Payment must be authorised and funds received prior to dispatch of your order. Should your payment be declined, the order will not be processed.

All prices listed are in Pounds Sterling (£), inclusive of VAT where applicable. Delivery charges, if any, will be itemised prior to final confirmation of your order. It is your responsibility to ensure payment details provided are valid, accurate, and complete.

Section 3: Cancellations and Amendments

Florist Parsons Green recognises that circumstances may change. Our cancellation and amendment policy for online flower delivery orders is as follows:

Cancellation Period: You may cancel your order for a full refund provided cancellation is requested before your floral arrangement enters the preparation stage. As flowers are perishable and often made to order, cancellation may not be possible once preparation or dispatch has commenced.
How to Cancel: To cancel or amend your order, contact our customer service promptly during business hours. Cancellations or amendments must quote your order reference number and details.
Refunds: Where cancellation is accepted prior to the start of order preparation, a full refund will be processed to your original payment method. Refunds may take several working days to appear, depending on your payment provider.
Amendments: Florist Parsons Green will endeavour to accommodate reasonable amendments to delivery date, recipient details, or product choice, but cannot guarantee changes once the preparation process has begun.

Orders placed for same-day delivery in Parsons Green and nearby areas may be prepared immediately and cannot be cancelled once processing has commenced. Please check your details carefully before confirming your order.

Section 4: Delivery Policy

Florist Parsons Green is committed to delivering high-quality flowers and arrangements to Parsons Green and the surrounding communities. Our delivery policy is as follows:

Delivery Areas: Flower delivery is available across Parsons Green and selected surrounding areas. Check our website to confirm if we deliver to your desired address.
Delivery Times: While we do our best to deliver on your requested date, specific delivery times are not guaranteed. Deliveries are typically made during standard business hours.
Recipient Absence: In the event the recipient is unavailable, our delivery agent may leave the flowers with a neighbour, at a reception, or in another safe location. A delivery note will be left where possible. Responsibility for the flowers passes to the recipient or nominated substitute upon delivery.
Delivery Delays: In rare cases where deliveries cannot be completed due to adverse weather, force majeure, or incorrect delivery information, Florist Parsons Green will attempt to contact you to rearrange the delivery or provide a suitable solution. We cannot accept liability for delays arising beyond our reasonable control.

Section 5: Products and Substitutions

Florist Parsons Green endeavours to supply exact bouquets and arrangements as pictured and described. Flowers are natural products, and seasonal circumstances may necessitate substitutions of certain blooms or packaging. All substitutions will be of equal or greater value and as closely matched in style and colour as possible. By placing an order, you acknowledge and accept that reasonable substitutions may occur.

Section 6: Returns, Refunds, and Complaints

Due to the perishable nature of our products, returns are generally not possible. However, we strive for complete satisfaction with every flower delivery in Parsons Green. If you are not satisfied with your order due to quality concerns or if the flowers arrive damaged, please notify us as soon as possible—ideally within 24 hours of delivery. Your complaint will be reviewed promptly, and, where appropriate, a replacement or refund may be offered at our discretion.

To assist with your complaint, please provide photographs of the flowers and a description of the issue encountered. Our decision in relation to refunds or replacements is final.

Section 7: Liability and Waiver

Florist Parsons Green will exercise all reasonable care in the preparation and delivery of your flowers. Our liability for any loss or damage caused in connection with your order shall be limited to the total price paid for the relevant products. We are not liable for indirect, consequential, or special losses arising out of or in connection with the provision of flower delivery services (whether arising in contract, tort, or otherwise).

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded by law.

It is your responsibility to ensure all order and recipient information is accurate and correct. We cannot accept liability where incorrect address or delivery instructions are provided.

Section 8: Force Majeure

Florist Parsons Green shall not be liable for any failure to perform any obligation under these Terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, accidents, natural disasters, epidemics, or breakdown of communication facilities.

Section 9: Intellectual Property and Use of Our Website

All content featured on the Florist Parsons Green website, including images, text, logos, product descriptions, and designs, are the intellectual property of Florist Parsons Green and must not be reproduced, copied, or used for commercial purposes without our prior written consent.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of the site by any third party.

Section 10: Data Protection and Privacy

Florist Parsons Green processes personal information in accordance with applicable UK data protection laws. Your submission of personal details for order processing will be handled confidentially and securely. Please refer to our Privacy Policy for information on how your data is collected, used, and stored.

Section 11: Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our practices or for legal or regulatory reasons. The revised Terms will apply to orders placed after the date they are published on our website. It is your responsibility to review the Terms prior to each purchase.

Section 12: Governing Law and Jurisdiction

These Terms shall be governed by and construed according to the laws of England and Wales. Any disputes arising out of or in relation to these Terms or any contract between you and Florist Parsons Green will be subject to the exclusive jurisdiction of the English courts.

Section 13: Applicability

These Terms & Conditions apply to all customers placing online flower delivery orders with Florist Parsons Green throughout Parsons Green and the surrounding areas. By proceeding with an order, you acknowledge and accept these Terms in full.

Contact Information

If you have any questions or require further clarification regarding these Terms & Conditions, please contact our customer service team during standard business hours. We are committed to providing excellent service to all flower delivery customers in Parsons Green and nearby areas.

Thank you for choosing Florist Parsons Green for your online flower delivery needs.